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A System Support Officer Is Asked To Prepare A Brief Report On Repeated Software Crashes In An Enforcement Station. Which Points Should Ideally Be Included?
A.
Affected systems/users
✓
✗
B.
Frequency and timing of the issue
✓
✗
C.
Steps already taken to resolve it
✓
✗
D.
Unrelated tea break timings
✓
✗
A useful support report should document who was affected, how often the issue occurred, and what troubleshooting was already performed.
Reporting
Crashes
Troubleshooting
Documentation
Support
Submitting...
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