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In It Documentation, What Is A "Sop"?
An SOP is a set of step-by-step instructions compiled by an organization to help workers carry out complex routine operations.
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Question 1: Which of the following should be documented after resolving a recurring IT issue?
Proper issue documentation helps in future troubleshooting and audit readiness.
Question 2: A System Support Officer is asked to prepare a brief report on repeated software crashes in an enforcement station. Which points should ideally be included?
A useful support report should document who was affected, how often the issue occurred, and what troubleshooting was already performed.
Question 3: When troubleshooting a "No Internet Access" issue on a single workstation, what should be the first step in the methodology?
Always start with the simplest physical checks (Layer 1) to ensure cables are plugged in and hardware is powered on before moving to software configuration.
Question 4: Which type of backup only saves files that have changed since the last full or incremental backup?
Incremental backups are faster and use less storage because they only back up data that has changed since the most recent backup of any type.
Question 5: A user reports that their monitor is black even though the computer is turned on. What is the first thing to check?
Most display issues are caused by loose cables or the monitor not being powered on. Physical checks are always the first step.