Helpdesk Ticketing Support MCQs with Answers and Explanations
Practice Helpdesk Ticketing Support MCQs. from IT & Network Operations subject. with solved answers and explanations. updated syllabus-based questions.
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Question 1: Which of the following is a primary duty of a Helpdesk Technician?
Helpdesk technicians are the first point of contact for technical issues, providing support and documenting problems in a ticketing system.
Helpdesk
It Support
Ticketing
Customer Service
Troubleshooting
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